Retail Refresher Training

This course is aimed at existing pharmacy assistants requiring further development and upskilling. It is designed to reinvigorate staff, allowing them to drive sales and profitability. These are the staff that “have seen it all” but would like to learn more and to make changes that positively affect the business.

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Course Topics

  • Inventory and stock control
  • Selling skills
  • Loss prevention
  • Customer service
  • Conflict resolution
  • Visual merchandising
  • Recruitment and staffing
  • Relevant retail maths
  • Monitoring and measuring
  • Culture

Course Outcomes:

By the end of this course, attendees will be able to:

  • Understand that consumers are more informed than ever and have communication strategies that satisfy them
  • Support the driving of store standards
  • Have the essentials tools to strive for job excellence