Rigel Health (Pty) Ltd is committed to providing quality services to you and this policy
outlines our ongoing obligations to you in respect of how we manage your Personal
Information. We have adopted the Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use,
disclose, store, secure and dispose of your Personal Information. A copy of the Australian
Privacy Principles may be obtained from the website of The Office of the Australian
Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect includes names, addresses, email addresses, phone and
facsimile numbers. This Personal Information is obtained in many ways including
interviews, correspondence, by telephone and facsimile, by email, via our website
www.rigelhealth.com.au, from media and publications and from other publicly available
sources and from third parties. We don’t guarantee website links or policy of authorised
third parties. We collect your Personal Information for the primary purpose of providing
our services to you, providing information to our clients and marketing. We may also use
your Personal Information for secondary purposes closely related to the primary purpose,
in circumstances where you would reasonably expect such use or disclosure. You may
unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When
we collect Personal Information, we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about
such things as an individual’s racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record, or health information. Sensitive information will be used
by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information
only from you. However, in some circumstances we may be provided with information by
third parties. In such a case we will take reasonable steps to ensure that you are made
aware of the information provided to us by the third party.
iProfile association and what that means for our candidates
In order to manage the personal information and CVs of candidates that we receive,
we use the services of iProfile Pty Ltd, trading as iProfile. We are an iProfile
Compatible Organisation;
An iProfile Compatible Organisation means an organisation that has been granted a
licence by iProfile to use its products and services;
We also collect candidate’s personal information for the purpose of creating an
iProfile for the candidate. Occasionally, in addition to the parties set out in this
Privacy Policy above, we may also collect a candidate’s personal information from
iProfile in order to obtain a candidate’s most current information;
We may also disclose the candidate’s personal information to iProfile for the purpose
of creating an iProfile or for the purpose of updating or managing a candidate’s
iProfile;
The candidate’s personal information contained in the iProfile may also be shared
with other iProfile Compatible Organisations that the candidate has previously
provided his/her details to; and
By providing its personal information to us, to iProfile, or to any other iProfile
Compatible Organisation, the candidate consents to the collection, use and
disclosure of its personal information in this manner.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Rigel Health (Pty) Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
E: ilonka@rigelhealth.com.au
T: 1800 032 682